1. Scope and Parties
1.1 These General Terms and Conditions (“T&Cs”) govern all contracts between:
Elevation Leadership
Chemin des Bluets 5
1009 Pully
Switzerland
(“Elevation Leadership”, “we”, “us”, “our”)
And
any natural or legal person who purchases coaching services, programs, workshops, digital products, or related services from us via our website, online platforms or offline (the “Customer”, “you”).
1.2 The Customer may be:
- a consumer (B2C) using services for personal purposes; or
- a business client (B2B), such as a company, training center or organization purchasing services for employees, teams or students.
1.3 These T&Cs apply in particular to:
- individual and group coaching sessions;
- structured programs, workshops and courses (online or, where agreed, in-person);
- digital learning platforms, online programs and self-paced modules;
- any related advisory, consulting or certification services offered by Elevation Leadership.
1.4 Conflicting or additional terms of the Customer do not apply unless expressly agreed in writing by Elevation Leadership.
2. Conclusion of Contract
2.1 Online Offers and Booking Process
2.1.1 The descriptions of services, programs and prices on our website, landing pages or other online presence are not binding offers in the legal sense, but invitations to the Customer to place an order.
2.1.2 For online bookings, the Customer typically:
- selects a service, program or product;
- enters the required personal and payment details;
- reviews and corrects the entered data using the technical tools provided; and
- submits the order by clicking a clearly labelled button such as “Book with payment obligation”, “Buy now” or similar.
2.1.3 By submitting an order, the Customer makes a binding offer for the selected service(s).
2.1.4 The contract is concluded when Elevation Leadership:
- sends a booking or order confirmation by email, or
- delivers the service or grants access to the booked program or digital content,
whichever occurs first.
2.2 Offline / Corporate Contracts
2.2.1 For B2B engagements (e.g., corporate programs, advisory mandates), the contract is concluded when:
- a written proposal from Elevation Leadership is accepted in writing (including email); and/or
- a specific engagement letter or service agreement is signed by both parties.
2.2.2 For corporate clients, the precise scope of services (modules, number of sessions, duration, participants, deliverables) is set out in the specific proposal and applicable engagement letter.
2.3 Right to Refuse Bookings
Elevation Leadership reserves the right to decline orders or bookings without providing reasons, for example if capacity is unavailable, the Customer has provided incomplete or inaccurate information, or legal or ethical reasons prevent the engagement.
3. Services and Cooperation Obligations
3.1 Elevation Leadership provides professional coaching, programs and related services with due care and in line with recognized professional and ethical standards. However, coaching is a process-oriented service, and we do not guarantee specific results or outcomes.
3.2 Unless otherwise indicated, services are generally delivered online, e.g. via videoconferencing tools and/or digital learning platforms. The Customer is responsible for:
- a stable internet connection,
- appropriate hardware and software, and
- ensuring that they can access the specified platforms.
3.3 Coaching and development services offered by Elevation Leadership are not psychotherapy, medical treatment, or financial or legal advice. Customers remain fully responsible for their own physical and mental health, decisions and actions.
3.4 Coaching and development services offered by Elevation Leadership are not suitable as a replacement for medical or psychological treatment. If you are currently under the care of a doctor, psychiatrist, psychologist or other health professional, or if you experience psychological distress, suicidal thoughts, or other mental health concerns, you should consult your treating professional or another qualified medical doctor or mental health professional before and during participation in our services. In acute crises or emergencies, please contact your local emergency number or crisis service immediately.
3.5 For group programs, retreats and workshops, Elevation Leadership may set minimum and maximum group sizes. We reserve the right to reschedule or cancel if minimum participant numbers are not reached; see Section 5.
3.6 The Customer undertakes to participate actively and openly in the coaching and learning process, provide truthful information, and comply with any reasonable cooperation duties that are necessary for proper service delivery.
4. Prices, Currency and Payment Terms
4.1 Unless otherwise stated, all prices are quoted in Swiss francs (CHF) and are inclusive of applicable VAT. For certain offerings, prices may be indicated in EUR, GBP or USD; the applicable currency will be clearly displayed at checkout or in the proposal. If a different VAT treatment applies, this will be clearly indicated.
4.2 Online Bookings (B2C)
4.2.1 For online bookings by consumers, payment is generally made via the payment methods offered (e.g., credit/debit card, online payment processors, bank transfer). The available payment methods are displayed at checkout.
4.2.2 Unless otherwise stated, payments are due in two instalments:
- the first instalment is due upon purchase of the services/program; and
- the second instalment is due 30 days after purchase of the services/program.
4.2.3 Alternative payment schedules (e.g., single upfront payment or different instalment plans) may be offered for particular services or programs and will be clearly indicated at checkout and/or in the order confirmation.
4.3 Corporate / B2B Engagements
4.3.1 For B2B contracts (including corporate programs and engagements with organizations and training centers), payment terms and currency are defined in the specific proposal and applicable engagement letter.
4.3.2 Unless agreed otherwise, invoices are payable within 14 days from the invoice date, without deduction.
4.4 Price Changes
Elevation Leadership may adjust prices at any time for future bookings or contracts. The price applicable is the price displayed at the time of the Customer’s binding order or as agreed in writing.
4.5 Payment Default
In case of payment default, Elevation Leadership may suspend access to services or platforms until payment is made in full.
5. Dates, Cancellation, Rescheduling and Withdrawal
5.1 Individual Coaching Sessions
5.1.1 Coaching sessions are scheduled by mutual agreement, via an online scheduler or directly with the coach. Confirmed dates and times are binding.
5.1.2 The Customer may reschedule any individual session, free of charge, if notice is given at least 48 hours before the scheduled time, provided that there are alternative slots available within 7 days of the scheduled individual session to be rescheduled.
5.1.3 Cancellations or rescheduling requests later than 48 hours before the session, no-shows, or in case there are no available replacement slots within 7 days of the session to be rescheduled, may be charged in full or counted as used.
5.2 Group Programs, Workshops and Courses
5.2.1 For multi-session programs, workshops and courses, start dates and schedules will be communicated in advance.
5.2.2 Unless otherwise stated in the specific offer, the following applies for Customer withdrawals from a program:
- up to 7 days before the start date: 50% refund;
- less than 7 days before the start date or after the program has started: no refund.
5.2.3 Elevation Leadership may cancel or postpone a program if:
- minimum participant numbers are not reached,
- the facilitator is unexpectedly unavailable (e.g., illness, accident or other serious reason), or
- other events beyond our reasonable control (force majeure) make delivery impossible or unreasonable.
5.2.4 In such cases, Customers will be offered:
- rescheduling to a new date; or
- a voucher; or
- a refund of the fees paid for the affected program,
with no further claims for damages.
5.3 Digital Products and Online Content
5.3.1 For purely digital content (e.g., pre-recorded courses, downloadable materials) provided immediately after purchase, the Customer acknowledges that, under Swiss law, there is no general statutory right of withdrawal for such purchases and that Elevation Leadership may provide access immediately upon payment.
5.3.2 If Elevation Leadership offers a voluntary cooling-off period (e.g., 14 days) for specific digital products or programs, this will be clearly indicated at the point of sale and in the confirmation email, including any conditions (e.g., limited usage of content, maximum completion percentage).
5.4 Note on Swiss Law
Under Swiss law, there is no general statutory right of withdrawal (“cooling-off period”) for online purchases unless specifically provided by law (e.g., for certain consumer credit contracts) or contractually granted. Elevation Leadership therefore grants only the voluntary rights described in this Section 5, where explicitly stated.
6. Intellectual Property and Use of Materials
6.1 All content provided by Elevation Leadership (including but not limited to methods, models, exercises, slides, workbooks, templates, videos, audio files, software, and written materials) is protected by copyright and other intellectual property rights.
6.2 Customers receive a personal, non-exclusive, non-transferable right to use such materials for their own personal learning and development, or, for corporate clients, for the internal purposes agreed in the specific proposal and engagement letter.
6.3 Any reproduction, distribution, public performance, making available to third parties (including sharing login details), or other use beyond the agreed scope is prohibited without prior written consent of Elevation Leadership.
6.4 The Customer may not remove or alter copyright notices, logos or other proprietary markings.
7. Service Quality and Complaints
7.1 Elevation Leadership provides services with due care, professional competence and in line with the agreed scope. However, coaching and personal development inherently depend on the Customer’s openness and active participation. No guarantee of specific success or outcome is given.
7.2 If the Customer considers that a service is defective or not delivered as agreed, they must notify Elevation Leadership without undue delay with a description of the issue, so that we can investigate and, where appropriate, remedy it.
7.3 For B2B projects, any specific service-level or performance expectations can be agreed in a separate written agreement.
8. Liability
8.1 To the maximum extent permitted by applicable law, Elevation Leadership’s liability is limited as set out in this Section 8.
8.2 Elevation Leadership is liable for damages caused by intent (wilful misconduct) or gross negligence, in accordance with applicable law.
8.3 To the extent permitted by law, any liability for simple (slight) negligence is excluded.
8.4 Furthermore, to the extent permitted by law, Elevation Leadership is not liable for any:
- indirect or consequential damages (e.g., loss of profit, loss of opportunity);
- damages resulting from interruptions or failures of third-party platforms, telecommunications providers or IT systems;
- decisions, actions or omissions of the Customer based on coaching, programs or other content.
8.5 Any liability of Elevation Leadership for acts or omissions of any facilitators, contractors or other third parties that Elevation Leadership may use to perform its services (auxiliaires / auxiliaires d’exécution) is excluded to the maximum extent permitted by law.
8.6 Nothing in these T&Cs excludes or limits liability where such exclusion or limitation is prohibited by mandatory law (for example, in cases of death or personal injury caused by intent or gross negligence).
9. Data Protection
9.1 Elevation Leadership processes personal data of Customers and participants in accordance with Swiss data protection law (including the revised Federal Act on Data Protection, FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
9.2 Details on the categories of data processed, purposes of processing, legal bases, data retention, rights of data subjects, international transfers and use of third-party service providers are set out in the separate Data Protection Statement of Elevation Leadership, available on our website.
9.3 The Data Protection Statement forms an integral part of these T&Cs. In case of conflict between these T&Cs and the Data Protection Statement concerning the processing of personal data, the Data Protection Statement prevails.
10. Use of Online Platforms and Third-Party Tools
10.1 For delivery of services and digital products, Elevation Leadership may use third-party tools and platforms (e.g., videoconferencing systems, learning management systems, email and calendar tools, payment providers, domain and hosting providers).
10.2 Customers must comply with the applicable terms of use of such third-party services. Elevation Leadership is not responsible for the content or availability of third-party platforms and does not provide any guarantees regarding them.
10.3 Elevation Leadership takes appropriate contractual and technical measures to ensure an adequate level of data protection when using third-party providers, in particular when transferring data to countries without an adequate statutory level of data protection.
11. Changes to Services, T&Cs and Prices
11.1 Elevation Leadership may adapt the content and structure of its services and programs, as well as the technical infrastructure used, where this is reasonable for the Customer and does not materially alter the agreed core performance.
11.2 We may amend these T&Cs at any time. The current version is published on our website and applies from the date stated as “Last updated”.
11.3 For ongoing contractual relationships (e.g., memberships or long-term programs), we will inform Customers of material changes in a suitable manner (e.g., by email). If a Customer does not agree with the amended T&Cs for a long-term relationship, they may terminate the agreement as of the effective date of the changes. Continued use after that date constitutes acceptance of the amended T&Cs.
12. Applicable Law and Jurisdiction
12.1 These T&Cs and all contracts between Elevation Leadership and the Customer are governed by substantive Swiss law, excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
12.2 For consumers whose habitual residence is in the EU/EEA or in countries with mandatory consumer protection rules, such mandatory rules remain unaffected.
12.3 The exclusive place of jurisdiction for all disputes arising out of or in connection with these T&Cs and the contractual relationship between Elevation Leadership and the Customer is the domicile of the operator (currently Pully, Canton Vaud, Switzerland), unless mandatory law provides otherwise.
13. Final Provisions
13.1 If individual provisions of these T&Cs are or become invalid or unenforceable, the remaining provisions remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the original provision.
13.2 In case of discrepancies between different language versions of these T&Cs, the English version shall prevail.